Terms & Conditions – Gifting Kids
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Terms & Conditions

WELCOME TO THE GIFTING KIDS WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT www.giftingkids.com.au. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHEATHER YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE. The www.giftingkids.com.au website is operated by: Gifting Kids, Australian owned company, whose registered office is at:
44 Strafford Avenue
Cranbourne VIC Our contact details are as follows: Gifting Kids 44 Strafford Avenue
Cranbourne VIC General email: hello@giftingkids.com.au
Telephone number: 1300 050 092
  1. Introduction
1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register. 1.2 We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
  1. Ordering from Us
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. 2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. 2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
  1. Pricing
3.1 All prices include GST (where applicable) at the current rates. We reserve the right to express the price exclusive of GST, but we shall show GST separately and include it in the total price. 3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
  1. Cancellation and Returns Policy
  • 1 If you wish to cancel your order: Occasionally a gift will be returned to us for one of the following reasons:
    • A card was left but there was no response from the recipient to arrange re-delivery.
    • A card was left but the recipient did not pick the package up from the post office or newsagent.
    • The recipient is not known at that address or has moved.
    • The address details are incorrect or insufficient.
    • The delivery was refused.
    • There was no access to a secure building or complex to deliver or leave a card.
    • The recipient was in a hospital or hotel and has been discharged or checked out.
    • The courier could not contact the recipient and there was nowhere safe to leave the parcel (MailCall same-day and premium Sydney deliveries).
    • If a parcel has an incorrect address, our couriers are unable to call the recipient to verify it, and instead the parcel will be returned to us.
    • Item cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address.
    • We will inform you via email within three business days of the item being returned to us.
    • An applicable redelivery fee will be passed on to you to facilitate the delivery of the item to the same or an alternative address.
    • 4.2 Damaged or Faulty Items
      • We are proud of the quality and presentation of our gifts and do everything we can to ensure that every recipient is happy with their gifts.
      • In the event that your gift or its contents are incorrect or arrive damaged or faulty, please contact our Customer Service Team on 1300 050 092 or hello@giftingkids.com.au.
      • We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you wish to resolve the issue.
      • We will require photos so that we can better understand the extent of the damage or issues with the product.
      • If it is necessary for the product to be sent back to us we will email you a return label to cover the cost of the shipping.
      • We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.
      • Please note that refunds will be credited back to the original card or Paypal account used.
    • 4.3 Cancellation or Change of Mind
      • Our items are dispatched within 1-8 business hours of the order being received, and it is advisable that if an error has been made or if you wish to cancel the order, to call us immediately on 1300 050 092 (business days 9am-5pm AEST).
      • Orders cannot be amended or cancelled once they have been prepared and are with our couriers for delivery.
      • In the rare event that you or your recipient are not happy with the gift or its contents, please return the item in the same condition it was received to Attn: Returns, 44 Srafford Avenue Cranbourne VIC 3977 and include the original order number within the package.
      • Contact our Customer Service Team on 1300 050 092 or hello@giftingkids.com.au to let us know that the gift is on its way back to us and how you would like the return to be processed:
        • Exchange for another item**
        • Store credit^
        • Refund to the original card or PayPal account used^
      • We will email you once the item has arrived back with us and the return has been processed.
      • If the item has left our warehouse but has not yet been delivered, it will first need to be delivered to the recipient and then returned to us as we are unable to redirect an order once it is already on the road.
      • The return must be received within 30 days of the original date of dispatch.
      • Items containing personalised items are not able to be returned as they are customised to your specifications.
  1. Licence
5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from the accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies. 5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. 5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. 5.4 Any rights not expressly granted in these terms are reserved.
  1. Service Access
6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. 6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
  1. Visitor Material and Conduct
7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. 7.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the Australia or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). 7.3 You may not misuse the Website (including, without limitation, by hacking). 7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
  1. Links to and from other Websites
8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. 8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Gifting Kids logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Gifting Kids trade marks displayed on this website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate. 8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.
  1. Registration
9.1 To register with www.giftingkids.com.au you must be over eighteen years of age. 9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. 9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. 9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
  1. Disclaimer
10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
  1. Liability
11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence; (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. 11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
  1. Governing Law and Jurisdiction
12.1 These terms and conditions shall be governed by and construed in accordance with Australian law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Australian courts. 12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the Australia. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the Australia, you do so at your own risk and you are responsible for compliance with local laws.
  1. Miscellaneous
13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions 13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
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